Last Updated: September 25, 2025
Please read these Terms and Conditions ("Terms") carefully before using the services offered by Abacus Facilities Services ("Company", "we", "our", or "us").
By accessing our website, contacting us for services, or entering into a service agreement with us, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not use our services.
1.1 Abacus Facilities Services provides property maintenance services, including but not limited to plumbing, fencing, building work, electrical repairs, painting/decorating, and landscaping.
1.2 All services provided by us are subject to the specific terms agreed upon in a written quote or service agreement.
1.3 We reserve the right to refuse service to anyone for any reason at any time.
2.1 All quotes provided are valid for 30 days from the date of issue, unless otherwise specified.
2.2 Quotes are based on information provided by the client and visual inspections where applicable. Additional charges may apply if unforeseen issues are discovered during the course of work.
2.3 We will notify you of any additional costs before proceeding with work that exceeds the quoted price.
2.4 All prices are subject to applicable taxes.
3.1 For smaller jobs (under £500), payment is due upon completion of work.
3.2 For larger projects, we may require a deposit before work commences, with the balance due upon completion or according to an agreed payment schedule.
3.3 We accept payment by bank transfer, credit/debit card, or cheque.
3.4 Late payments may incur additional charges at a rate of 8% per annum above the Bank of England base rate.
4.1 We will make every effort to complete services at the agreed-upon time. However, certain circumstances beyond our control (weather conditions, supplier delays, etc.) may cause delays.
4.2 You agree to provide our team with necessary access to your property to perform the agreed services.
4.3 If you need to reschedule, we require at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a cancellation fee.
5.1 We warrant that our work will be performed in a professional manner and in accordance with industry standards.
5.2 For workmanship, we provide a warranty period of 12 months from completion, unless otherwise specified.
5.3 Manufacturer warranties for products and materials used will be passed on to the client where applicable.
5.4 Our warranty does not cover damage caused by misuse, neglect, or normal wear and tear.
6.1 We maintain appropriate insurance coverage for our services.
6.2 We are not liable for any pre-existing property conditions or issues.
6.3 Our liability is limited to the cost of the services provided.
6.4 We are not responsible for consequential damages or losses arising from our services.
7.1 You agree to provide accurate and complete information about your property and service requirements.
7.2 You are responsible for obtaining any necessary permits or approvals required for the work, unless we have explicitly agreed to handle this.
7.3 You agree to remove or protect valuable or fragile items from the work area.
8.1 The content on our website is for informational purposes only.
8.2 You agree not to reproduce, distribute, modify, or republish any material from our website without our prior written consent.
8.3 We make no warranties about the accuracy or reliability of the content on our website.
9.1 Your use of our services is also governed by our Privacy Policy, which can be found on our website.
10.1 We reserve the right to modify these Terms at any time. Changes will be posted on our website.
10.2 Your continued use of our services following the posting of revised Terms means you accept and agree to the changes.
11.1 These Terms are governed by and construed in accordance with the laws of the United Kingdom.
11.2 Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
If you have any questions about these Terms, please contact us:
Abacus Facilities Services